Guarantee

At 2WP, we offer a lifetime guarantee against material and manufacturing defects on our DualKut secateurs.  This Lifetime Guarantee applies for the normal lifetime of the tool in question, so you can buy from us with confidence.  

We offer a two year guarantee on our PowerKut Secateurs, EasyLoppers, PowerLoppers, Mini Loppers, Long Mini Loppers, Hedge Shears, telescopic fibreglass poles 2076P136 or 2076P200, Long Reach Tree Pruner Head and High Performance Large Branch Saw. 

In the event of any failure of the Product caused as a direct result of a defect in the material or manufacture of the Product, 2WP will repair if possible or replace the product.

In the event of a claim, you will be required to produce or send the defective product / part to us at your cost and proof of purchase to the following address:

  • Name of person giving the warranty:       2WP International Pty Ltd
  • Address                                                         6 / 27 Laser Drive, Rowville  Vic   3178
  • Telephone:                                                   1300 297 000   
  • Email:                                                             2wp@2wp.com.au

2WP will need to be satisfied that any defect in its Product is attributable to material or manufacture defect (and not another cause) before this warranty applies.

The warranty under this lifetime guarantee does not cover 

  • Accidental damage
  • Damage caused by negligence or incorrect usage
  • Fair wear and tear of the product and consumable parts such as the blade, springs, screws etc. 

Where the same product (or any part) is not available for replacement, we will endeavour to provide a 2WP product (or part) of comparable function.

Any handling and transportation (and other expenses incurred in claiming under this lifetime guarantee) are not covered by this guarantee and will not be borne by 2WP.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.