30 Day Returns Policy (relates to online purchases only)
If you purchase from 2WP online, and you are not 100% satisfied with the product/s when you receive them, you can return the goods to us within 30 days for a full refund of the goods, less any postage and handling fees.
Products must be returned in the condition you received them and with the original packaging.
Once your return is received and inspected by 2WP (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional time to reach your account.
Important: the 30 day returns policy only relates to purchases from our online store, not items purchased from our agents or distributors.
Any handling and transportation (and any other expenses incurred in claiming under this Returns Policy) are not covered by this policy and will not be borne by 2WP.
In the event of any failure of the Product caused as a direct result of a defect in the material or manufacture of the Product, 2WP will repair if possible or replace the product.
In the event of a claim, you will be required to produce the defective product / part and proof of purchase.
2WP will need to be satisfied that any defect in its Product is attributable to material or manufacture defect (and not another cause) before this warranty applies.
Please note, the warranty does not cover:
- Accidental damage
- Damage caused by negligence or incorrect usage
- Fair wear and tear of the product and consumable parts such as the blade, springs, screws etc.
Where the same product (or any part) is not available for replacement, we will endeavour to provide a 2WP product (or part) of comparable function.
Any handling and transportation (and other expenses incurred in claiming under this guarantee) are not covered by this guarantee and will not be borne by 2WP.
In the situation of a faulty product, please refer to the Lifetime Guarantee.